Responsibilities

Guest Relations Cast Members are responsible for handling Guests’ enquiries, requests and comments. They need to achieve Disney service standard which beyond Guests’ expectation proactively. Guest Relations Representative may also reply Guest’s feedback via emails, letters and inbound calls. Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling. Work with other Line Of Business to maintain a consistent Guest Service standard is required.

Basic Qualifications

·  Customer service oriented, at least 2-year experience in customer service or complaint handlings
·  Ability to perform in a fast-paced and sometimes stressful working environment
·  Ability to reflect a professional image while maintaining Guest privacy 
·  Good command of both written and spoken English and Chinese (Cantonese and Putonghua)
·  Proficiency in computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
·  Full-Time availability is required. This role is Full-Time and requires full availability for any shift


 

Preferred Qualifications

The following qualifications are preferred, but not necessary:

• Ability to speak other Foreign language(s)

Preferred Education

Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses

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