Secretarial and Administration

• To provide comprehensive secretarial support to the Senior Vice President
• To compile strategic reports and summary reports as required
• To prepare presentations for use at SMT/internal meetings and vendor presentations
• To report critical issues and events that require immediate action
• To greet and direct visitors to appropriate area on behalf of manager
• To answer telephone calls and take messages, answer routine inquiries
• To administer incoming mails, reports, and correspondences for the department
• To produce correspondences and reports using appropriate software and tools
• To establish and maintain files and records
• To arrange travel reservations and accommodations, ensuring that travel arrangements are made in accordance with company policy
• To maintain calendar for the Senior Vice President

Customer Service

• To support the team members in answering enquiries from internal/external parties or direct enquiries to the appropriate person to handle
• To update and maintain all organization charts for the division
• To maintain the complete documentations and files within the department
• To handle confidential information with utmost discretion
• To take time to turn every complaint into an opportunity to exceed customers’ expectations
• To fully understand and be able to communicate our Omni-channel service to customers if needed

Communication

• To communicate politely and sensitively, ensuring that any issues are followed up promptly including all meeting arrangements with appropriate persons
• To take minutes of meetings as required and distribute accordingly
• To respond to both internal and external customers in an efficient and polite manner

Company Culture and Values

• To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times
• To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives
• To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

To apply for this exciting opportunity, please submit your application on Lane Crawford Career or send your resume and your expected salary by clicking Apply Now

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges, we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only