Reporting directly to the Donor Services Manager, the major responsibilities of this position are:

On Operation

• Originate and implement methods to streamline existing procedures and processes to achieve greatest operation efficiency;
• Anticipate problems and defines operation flow, donation processing procedures, and for new campaigns, products or initiatives;
• Collect, analyse and report donations services performance figures and donors information;
• Supervise monthly donation records reconciliation and the actual funds collected by Finance Department
• Ensures the integrity, accuracy, and security of donation and donor records
• Monitor transaction process and donations collected from different channels
• Manage Donor Services team to handle donors’ enquiries and complicated / escalated, complaints, and deliver excellent donor services care.

On Team Management

• Human resources management of Donor Services Assistants, Part Time and Contracted Staffs, and Office Volunteers;
• Supervise Donor Services Unit to ensure delivery of donor services and donation processing according to the service standards set in the standard operating procedures
• Supervise and manage third party services providers including monitor and review of performance; negotiation and renewal of service contracts in compliance to the audit requirement and the defined procedures of MSF-HK

The Ideal Candidate

• University graduate with more than 5 year’s relevant work experience
• Experience in donations processing in non-profit organizations or banks / financial institutions is an asset
• Good understanding on banking credit card or direct bank transfer operation
• Solid experience in customer service is a must
• Excellent proficiency in written English and Chinese
• Good understanding on banking credit card or direct bank transfer operation
• Experience in system or database management
• Committed to deliver objectives within timeline with minimum supervision
• Commitment to the aims and values of Médecins Sans Frontières

How to Apply?

Send your motivation letter and full resume with expected salary and date of earliest availability by e-mail to before Apply Now16 June 2017.Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.