Requirements and experience:

• Completed secondary level schooling or vocational training equivalent to secondary school level;
• At least two years working experience;
• Proven experience in fundraising or customer service or telemarketing gained in Hong Kong;
• Experiences in Hong Kong fundraising market is a definite advantage;
• Knowledge of MS office especially MS Word and MS Excel;
• Attention to details, high accuracy and result oriented;
• Ability to collaborate with others, with a flexible and positive attitude;
• Strong communication and interpersonal skills;
• Able to work independently and under pressure;
• Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
• Excellent writing skills for donor/customer communications;
• Customer service oriented.

Responsibilities:

• Under the supervision of the Assistant PSFR Officer - Donor Care, to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR's Private Sector Fundraising Unit, in particular on donor service and donor retention programme;
• Assist the supervisor in developing scripts and pledge letters for telemarketing campaigns, including but not limited to reactivation, one-off conversion, special appeal, upgrade, retention and thank you calls, etc.;
• Conduct telemarketing campaigns and ensure the key performance indicators of telemarketing campaigns are achieved including but not limited to reactivation, one-off conversion, special appeal, upgrade, retention and thank you calls, etc.;
• Support Donor Care Team by answering all donors and prospective supporters' enquires, including mail, fax, email and phone, and take follow-up activities as necessary;
• Information support for analysis of donor responses and needs;
• Report daily to direct supervisor regarding donor responses and demands;
• Perform data-entry to donor database system as assigned by supervisor.
• Prepare and forward communication materials to donors;
• Undertake other duties as assigned by her/his supervisor.

Closing date: 1 August 2016.