Our client is a world class travel and lifestyle rewards programme which offers a range of privileges to the premium clients. In order to support its rapid expansion, they are looking to hire a Customer Service Team Leader in join the team.

Responsibilities: 

• Handle and resolve complaints and complex member enquiries escalated from CSE
• Ensure proper implementation of new services and programmes
• Assist in disseminating programme information and conducting product briefing as necessary
• Review and evaluate service quality and effectiveness of CSEs and take remedial action if required
• Provide guidance and support to facilitate CSEs in service delivery and daily operation

Requirements:

• Diploma or Degree holder with 5 years’ relevant working experience in airline/travel industry including customer/member service and / or loyalty programmes
• Experience in managing teams of over 10 staff
• Team player with strong communication and interpersonal skills
• Excellent customer-service mindset, result orientated and with zeal to achieve success
• Good command of spoken English and Cantonese, and written English and Traditional Chinese