DESCRIPTION/RESPONSIBILITIES:
DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

Responsibilities
* Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs
* Understand customers’ needs and provide appropriate solution
* Provide advisory service / insight to cope with customer needs, if needed
* Solicit customers’ feedback and identify problem trends for improvement actions
* Record, track and coordinate the resolution of all customer queries/feedbacks
* Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs
* Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
* Handle ad-hoc projects or customer issues analysis
* Degree or diploma holder

Requirements
* Degree or diploma holder
* Minimum 3 years of experience serving Trade/Cash/Corporate Banking customer
* Relevant knowledge and working experience on Trade Products scope and familiar with ICC Uniform rules
* Good telephone manner with attentive listening, good communication skills
* Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
* Proficient in Microsoft Office applications
* Knowledge in Finacle system will be a plus

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.