The position requires a broadly experienced, analytical, creative, self-motivated customer relationship manager who is able to effectively supervise the organisation’s supporter services operations and handle donation data integrity needs. The Donor Engagement Manager will manage all day-to-day activities of child sponsorship and other gift processing functions. S/he has to develop strategies to optimize the processing performance, proactively manage and improve all aspects of the donor experience and donor data integrity to support the organisation's evolving needs. 

RESPONSIBILITIES:  

• Supervise, mentor and motivate Supporter Services team and volunteers
• Manage the work flow and effectiveness of donation processing systems including deposits, data entry, acknowledgements, receipts, recurring giving and other outgoing materials as appropriate
• Ensure donation transactions are processed and records are made in database timely and accurately
• Lead in-house telemarketing activities
• Carry out donor activities such as gatherings and trips

QUALIFICATIONS:

The ideal candidate will be a pro-active, self-directed and organised professional who possesses the following skills and attributes: 

• Bachelor’s degree or above, preferably with a major degree in Marketing or Business Administrations. 
• A minimum of five years’ experience supervising non-profit or customer service staff; demonstrated ability to select, train, motivate, and inspire staff 
• Knowledge of donor database and donor services operations supports 
• Demonstrated advanced proficiency using and managing a customer relationship management system.
• Proficient MS Office Skills, especially MS Excel, required
• Excellent interpersonal, verbal and written communication skills

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