DHL AVIATION (HONG KONG) LIMITED

Customer Service Executive (Key Account Support) - One Year Contract

Job Details

Company Overview

Working hours : Monday to Friday 9:00 a.m. - 7:30 p.m. and Saturday 9:00 a.m. - 6:00 p.m. (average 40 hours per week)

Responsibilities:

You will be responsible for providing quality customer services to our key customers, such as handling all their enquiries and complaints, performing shipment tracing, preparing reports and conducting courtesy visits.

Requirements:

Post-secondary education or above
at least 4 years’ customer service experience, preferably in service industry or customer service field
Effective interpersonal, communications, problem solving and telephone handling skills
Customer-focus, flexible, initiative and able to work under pressure
Good spoken & written English and Chinese, knowledge in Putonghua is an advantage
Good PC knowledge especially in MS Excel

Application:

Please apply on line via the following link:

https://dpdhl.csod.com/ats/careersite/JobDetails.aspx?id=8195&source=classifiedpost

and also indicate your current and expected salary, and availability in the resume. For more job opportunities, please visit our website at www.dhl.com.hk

Personal data collected will be used for recruitment purposes only.

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance") and DHL’s Personal Data Protection Policy (the “Policy") at http://www.dhl.com.hk/en/legal.html#pdp.

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at resourcinghk@dhl.com.

Additional Information

Work Exp

4 Years

Education

Below F.5

Employment Type

Contract

Location

Kowloon Bay

Job Level

Entry

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