Job Summary

• Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services.
• Open and close the business center. Instruct guests on how to access the internet.
• Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards.
• Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room.
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Balance and drop receipts according to Accounting specifications.
• Monitor inventory of supplies and equipment and order general office supplies.
• Notify Loss Prevention/Security of any guest reports of theft.
• Report accidents, injuries, and unsafe work conditions to manager.

Job Requirements

• Hotel Institute/ College graduated
• Flexible and outgoing
• Excellent communication in both written and spoken English & Chinese (Cantonese & Putonghua)
• Proficient in Microsoft office applications

Human Resources
1 Harbour Road,
Wanchai, Hong Kong.
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Renaissance Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.