HANG SENG BANK

Assistant Manager, Project Management (Campaign Management)

Job Details

Company Overview

Project Management Department

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.

We are currently seeking a high caliber professional to join our department as Assistant Manager, Project Management (Campaign Management).

Principal responsibilities

Collect, prepare, develop and implement projects in relation to ongoing customer segmentation, card & loan campaign management and fulfillment/loyalty programs, card system, User Acceptant Testing environment inclusive
Provide MIS support, production system support in relation to card production system, campaign management and fulfillment, loyalty systems, IT incidents
Provide consultancy and technical advice to card and loans business users
Work with internal departments, business users, card associations and vendors to ensure the functionalities of project enhancements are in line with business needs
Review and recommend alternatives on system solutions, as well as to ensure system stability, control and efficiency meet with business and operational expectations
Participate in end user computing review with internal/external audit, BIRO exercises

Requirements

University degree in a related discipline or other relevant qualifications
Banking experience is a must
Minimum of 5 years' experience in system coordination/project management, preferably in credit card and unsecured lending related systems
Good knowledge of PC application software such as SQL, MS Access and Excel
Good communication, interpersonal, analytical and problem solving skills
Ability to work independently and under pressure
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : Apply Now for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Work Exp

5 Years - 15 Years or above

Education

Bachelor Degree

Employment Type

Temporary

Location

Within Hong Kong

Job Level

Middle

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